THE PEOPLE STRAND

No successful GTM strategy has ever been executed without great people

Strategy, process and tools don’t drive results. People do.

Strategy, process and tools don’t drive results. People do.

Great commercial outcomes come from the right people, in the right roles, doing the right things in an environment where they can thrive.

Great commercial outcomes come from the right people, in the right roles, doing the right things in an environment where they can thrive.

The payoff

The payoff

Stronger execution of strategy

Higher productivity and output

Lower churn of top performers

Better collaboration across functions

More consistent results

A culture that compounds performance

When people thrive, so does performance

When people thrive, so does performance

PEOPLE

The People Behind Figure 8

The People Behind Figure 8

Different stages of growth require different strengths. High-performing commercial organisations are built from complementary, not identical, profiles.

Different stages of growth require different strengths. High-performing commercial organisations are built from complementary, not identical, profiles.

Market Insight & Positioning

Market Insight & Positioning

Mindset: Curious

Mindset: Curious

Demand & Lead Generation

Demand & Lead Generation

Mindset: Creative

Mindset: Creative

Business Development

Business Development

Mindset: Proactive

Mindset: Proactive

Discovery & Solution Design

Discovery & Solution Design

Mindset: Consultative

Mindset: Consultative

The Knot / Alignment

The Knot / Alignment

Mindset: Collaborative

Mindset: Collaborative

Onboarding & Implementation

Onboarding & Implementation

Mindset: Reassuring

Mindset: Reassuring

Customer Success Management

Customer Success Management

Mindset: Enabling

Mindset: Enabling

Account Growth & Expansion

Account Growth & Expansion

Mindset: Relationship

Advocacy & Community

Advocacy & Community

Mindset: Trust

High-performing commercial organisations are built from different strengths, united by a common focus and supported by clear processes

High-performing commercial organisations are built from different strengths, united by a common focus and supported by clear processes

The balance that drives results

The balance that drives results

Growth comes from balancing experience with attitude.

Growth comes from balancing experience with attitude.

EXPERIENCE

EXPERIENCE

Has done it before

Proven track record

Knows what good looks like

Brings credibility and pattern recognition

Risk reduction

VS

VS

ATTITUDE

ATTITUDE

Wants to do it for the first time

Brings energy and enthusiasm

Eager to learn and grow

Challenges the status quo

Drives step-change impact

Show them what good looks like — then let them own it.

Clear guidance. Real support. Genuine ownership.

Building a high-performance commercial team

Building a high-performance commercial team

Right people

Define the capabilities, behaviours and mindsets that drive results in your commercial engine.

Right roles

Clear responsibilities, ownership and decision rights. No ambiguity, no overlap.

Right priorities

Align around the few things that move the numbers. Focus creates momentum.

Right environment

Psychological safety, constructive challenge and a bias for action.

Right incentives

Reward the right behaviours and outcomes. Align pay to value creation.

Right leadership

Leaders set the tone. Coach more, manage less. Clear, consistent, accountable.

Let’s strengthen your team